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FAQ

Who 21 years old is, on presentation of a valid identity card or driving licence visit the casino. You will receive a membership card that allows you to enter the casino for a year.

The restaurant and various bars are located in the games room, so once you are inside, you will have a total experience at this one-stop shop.

Admission is free.

 

Our room managers and croupiers will be happy to give you the necessary rules & tips.

During the weekend, hosts are always on hand to show you around the casino for free and explain the games you want to play. A practice round on the initiation tables or a 'how to' on the slot machines? They will fully immerse you in the casino story and make sure you can start the evening as a consummate pro. 

Both at the box office, restaurant and bars, you can pay with cash, Bancontact, Visa, Mastercard & Payconiq. Still have a few dollars or pounds in your pocket? You can use these too to pay for your tokens.

We are regularly looking for new colleagues to make our team even more awesome. Are you a croupier, bartender, restaurant clerk or an all-round multi-talent, don't hesitate and send us your CV & cover letter via marketing@casinooostende.be

You can have all necessary changes made by our secretarial staff on your next visit. 

You can also contact us via the contact form. Just submit the changes and we will update the data for you. 

We regularly send out a newsletter via e-mail. If you would like to receive it, you can enter your e-mail address in the pop-up window. Then we will make sure you get all our actions and promotions in your mailbox. 

You can spend your B-points at the bar or Brassi restaurant or exchange them at the cash desk.

Saved points can be found on the screen of your slot machine.

 

If you want to surprise someone with a delicious dinner at Restaurant Brassi, you can gift a gift voucher. You can purchase this voucher via this link (https://wwc.resengo.com/restaurant_brassi) for an amount of your choice.

It is not necessary to redeem the full value of the gift voucher in one visit. If there is any value left on the gift voucher, you will receive a new voucher with the remaining value on it.

If you are near the casino, you can also buy a gift voucher on the spot during the restaurant's opening hours.
(Sun-Do: 12:00 - 14:00 & 18:00 - 23:00 / Fri-Sat: 12:00 - 14:00 & 18:00 - 00:00).

In the casino, by the way, you can pay with tokens everywhere. So if you donate an amount in tokens, the person receiving the gift can consume them in the restaurant, at the bars, at the gaming tables or slot machines. An all-in gift!

 

  • Bailiffs, notaries, magistrates & members of police forces
  • Persons in extended state of minority
  • Persons deregistered through the gaming commission
  • Persons denied access by the management of the gaming hall
  • Persons in debt mediation

A trip to the casino is always a special experience. Want to dress up for the occasion? We are all for it! More specifically, we ask that you dress well.

We have a free cloakroom, here you can safely leave your coat and bags.

You may be denied entry to the casino if you do not comply with the dress code. To avoid this, we would like to give you some guidelines on what not to wear during a casino visit:

  • sleeveless top

  • jogging suit

  • work uniform

  • shorts after 20:00

  • open shoes after 20:00

  • jacket or waistcoat

 

We are great advocates of healthy play behaviour. Do you notice a change in attitude or enjoyment in yourself or a family member? Then you can choose to unsubscribe yourself indefinitely from all Belgian casinos. 

Go to https://www.gamingcommission.be/opencms/opencms/jhksweb_en/faq/epis/, complete the exclusion form, attach a copy of your identity card and send everything to Gaming Commission, Kantersteen 47, 1000 Brussels.

If you want to re-enter a Belgian casino after deregistering, you can send an application to the Gaming Commission. After a 3-month waiting period, it will be possible to re-enter a casino. 

At the bottom of every Casino Ostend newsletter you will find the option to unsubscribe from our monthly mails. Just click on the 'unsubscribe' link and confirm. 

You can inform the slot manager, the hall manager, that your player card is no longer in your possession. We will then check whether it has been found. If not, we will block the card and you will receive a new card at reception on presentation of a valid ID. The points from your old card will then be credited directly to your new card.

 

In case of card usage in case of theft, we can only recover the points already collected. It so happens that the membership card also acts as a kind of bank card on which you can place money. This membership card, and the money on it, is your own responsibility. 

When you have game credits placed on your Club Card, these credits are valid for 1 year.

If you want to give someone an original gift for Christmas, a birthday or any other occasion, play value is a nice idea. At the gaming hall box office, you can purchase tokens for an amount of your choice. These remain valid indefinitely. 

 

The tokens can later be exchanged at the cash register to be placed on the player card to play on the slot machines.

 

In the casino, by the way, you can pay with tokens everywhere. So if you donate an amount in tokens, the person receiving the gift can consume them in the restaurant, at the bars, at the gaming tables or slot machines. An all-in gift! 

Casino Ostend has a legal obligation to identify and register all guests visiting the casino.

The following identity documents allow you to identify yourself:
Valid identity card
Valid passport
Valid driving licence
Valid player card

Even if you only plan a visit to our restaurant or bars, it is necessary to register upon entry. Once in the casino, you are free to play, dine and clink wherever you wish.

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