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FAQ

Are you 21 years old and have a valid identity card or driving licence? Then we would like to welcome you to BWIN Casino Ostend. Entry is completely free.

You will receive a membership card during your first visit that allows you to enter the casino for a year. Entry is completely free. Come experience the excitement & thrill at the roulette table, blackjack, stud poker and electronic slot machines. Or get a culinary surprise! Brassi Casino Restaurant and Bar Brassi are located in the gaming hall. So once you enter the casino, you can enjoy a total experience in our vibrant one-stop shop.

 

Our room managers and croupiers will be happy to give you the necessary rules & tips.

During the weekend, hosts are always on hand to show you around the casino for free and explain the games you want to play. A practice round on the initiation tables or a 'how to' on the slot machines? They will fully immerse you in the casino story and make sure you can start the evening as a consummate pro. 

Both at the cash register, in the restaurant and at the bars, you can pay with cash, Bancontact, Visa, Mastercard, Payconiq and play jetons. A few dollars or pounds left on pocket? 

You can also use these to pay with.

We are regularly looking for new colleagues to make our team even more awesome. Are you a croupier, bartender, restaurant clerk or an all-round multi-talent, don't hesitate and send us your CV & cover letter via marketing@casinooostende.be

You can have all necessary changes made by our secretarial staff. 

We regularly send out a newsletter via e-mail. If you would like to receive it, you can enter your e-mail address in the pop-up window. Then we will make sure you get all our actions and promotions in your mailbox. 


Your B-points not only indicate your level, but you can also redeem them in:

  • Game credit (1,000 points= €10.00) on a slot machine
  • Drinks at Bar Brassi
  • Dining in Brassi Grand Café & Brassi Casino Restaurant

 

Saved points can be found on the screen of your slot machine.

 

Want to surprise someone with a delicious dinner at Brassi Casino Restaurant or Brassi Grand Café,

Then you can donate a gift certificate. 

This voucher for an amount of your choice can be

purchases from: www.brassi.be

It is not necessary to redeem the full value of the gift voucher in one visit.

If there is an amount left on the gift voucher, you will receive a new voucher with the remaining value on it. 

If you are near the casino, you can also buy a gift voucher on the spot during the opening hours of our restaurants.


Brassi Casino Restaurant:

Every day: 12:00 - 14:00 & 18:00 - 23:00 


Brassi Grand Café:

Fri-Di: 12:00 - 14:00 & 18:00 - 23:00


In the casino, by the way, you can pay with tokens everywhere.

So if you have an amount in tokens donates, then the person receiving the gift can consume it at Brassi Casino Restaurant,

Bar Brassi, at the gaming tables or slot machines. 

An all-in gift!

Game credit can only be used on our slot machines. 

 

  • Bailiffs, notaries, magistrates & members of police forces
  • Persons in extended state of minority
  • Persons deregistered through the gaming commission
  • Persons denied access by the management of the gaming hall
  • Persons in debt mediation

A trip to the casino is always a special experience. Want to dress up for the occasion? We are all for it! More specifically, we ask that you dress well.

We have a free cloakroom, here you can safely leave your coat and bags.

You may be denied entry to the casino if you do not comply with the dress code. To avoid this, we would like to give you some guidelines on what not to wear during a casino visit:

  • sleeveless top

  • jogging suit or sweatpants

  • work uniform

  • shorts (except bermuda shorts)

  • swimming trunks
  • open shoes without socks ( only applicable for men)

  • Jackets: winter coats - hooded coats - long coats 

We are great advocates of healthy play behaviour. Do you notice a change in attitude or enjoyment in yourself or a family member? Then you can choose to unsubscribe yourself indefinitely from all Belgian casinos. 

Go to https://www.gamingcommission.be/opencms/opencms/jhksweb_en/faq/epis/, complete the exclusion form, attach a copy of your identity card and send everything to Gaming Commission, Kantersteen 47, 1000 Brussels.

If you want to re-enter a Belgian casino after deregistering, you can send an application to the Gaming Commission. After a 3-month waiting period, it will be possible to re-enter a casino. 

At the bottom of every Casino Ostend newsletter you will find the option to unsubscribe from our monthly mails. Just click on the 'unsubscribe' link and confirm. 

You can inform the hall manager that your player card is no longer in your possession.

We will be happy to check if it has been found. 

If not, we will block the card and you will receive a new card at the reception. The points from your old card will then be transferred directly to your new card.

 

In case of card use in case of theft, we can only use the points already accumulated recover. 

Thing is, the membership card also acts as a kind of bank card on which you put money can place. 

This membership card, and the money on it, is your own responsibility.

When you have game credits placed on your membership card, these credits are valid for 1 year.

Want to give someone an original gift for Christmas, a birthday or any other occasion? Then play value is a fun idea!

At the gaming hall box office, you can purchase tokens for an amount of your choice. These remain valid indefinitely. 

 

The tokens can be redeemed at the till at any time. 

The cashier then places the value of the tokens on the player card, so it is also possible to see the slot machines to play.

 

In the casino, by the way, you can pay with tokens everywhere. So if you have an amount in tokens donates, then the person receiving the gift can consume it in the restaurant, to the bars, at the gaming tables or slot machines. 

An all-in gift!

Casino Ostend has a legal obligation to identify and register all guests visiting the casino.

The following identity documents allow you to identify yourself:
Valid identity card
Valid passport
Valid driving licence
Valid player card

Even if you only plan a visit to our restaurant or bars, it is necessary to register upon entry. Once in the casino, you are free to play, dine and clink wherever you wish.

Please confirm you are 21 years or older to enter.

Are you 21 years old and do you have a valid identity card or driving license? Then we welcome you to BWIN Casino Ostend. Admission is completely free. Anyone under 21 is not permitted to enter a landbased Casino.

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